Delivery:
Dirt Bike Bitz offer a fast, efficient and
hassle free delivery service. You choose which products to buy
and decide where you would like them sent, and we will make
sure your items are carefully packaged and arrive safely and
quickly.
All orders are dispatched Monday to Friday on a 'next day' service and all our deliveries are made Monday to Friday 8:00am to 5:30pm. It is possible to have your goods delivered on a Saturday for an addition fee. If you require this then please contact us to arrange. We try our best to get all orders dispatched within 24 hours of receiving your order. You should normally allow 48 hours to receive your order, e.g if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. However, if you live in the Borders or north of there, Parcelforce delivery periods are 2 days, even though they are sent on a 'next day' service, sorry.
We use Parcelforce for all items which are too large to post so, if you happen to be out at the time of the delivery a card will be left and you can collect the item from your local post office. Unfortunately it is not possible to advise on the actual time of delivery.
A signature is required
for all orders sent via Parcelforce. Someone
must be at your delivery address to sign for your parcel between
8am and 6pm.
Non Deliveries & Damaged Items:
All items not received must be notified to us in writing within 14 days to enable us to make enquiries and register a claim with the carrier. Items reported after that time cannot be refunded.
Items damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.
Free Shipping:
Free shipping is available on internet orders and on most small items and on all orders over £50
to locations in Zone 1, detailed in the table below. To see
if the item you would like to purchase qualifies for free shipping,
look out for the 'Free Shipping' text on the product page -
as shown in the picture below. If your item doesn't qualify then
don't worry as our shipping rates are kept low and can be seen
in the table below:
For some small items being sent abroad please contact us for a price, these prices are based on items up to 1kg
| Item Size |
Zone 1 |
Zone 2 |
Zone
3 |
Zone
4 |
Zone
5 |
Zone
6 |
Zone
7 |
| Small Items < ~ 0.5kg |
£2.49 |
£4.99 |
£4.99 |
£4.99 |
£4.99 |
£4.99 |
£4.99 |
| Medium Items ~0.5kg > 30kg |
£4.99 |
£9.99 |
£14.99 |
£24.99 |
£33.99 |
£49.99 |
from £29.99* |
| Large Items 50kg + |
£19.99 |
£49.99 |
Call |
Call |
Call |
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Locations in Zone 1 |
Locations in Zone
2 |
Locations in Zone
3 |
Locations in Zone
4 |
Locations in Zone
5 |
Locations in Zone
6 |
Locations in Zone
6 |
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UK mainland |
UK
(Other than on mainland) that means the Channel Islands, Isle of Man, Scottish Isles, Isles of Scilly - basically as it says , anywhere which isn't on the mainland! |
Ireland |
Italy |
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Greece |
USA |
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Portugal |
Finland |
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Canada |
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Spain (mainland
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Switzerland |
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Iceland |
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Lichtenstein |
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Austria |
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Norway |
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Luxembourg |
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Andorra |
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Belgium |
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Malta |
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Delivery Times in This Zone |
Delivery Times in This Zone |
Delivery Times in This Zone |
Delivery Times in This Zone |
Delivery Times in This Zone |
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Delivery Times in This Zone |
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Within 48 hrs of Dispatch |
Within 48 hrs of Dispatch |
Within 48 hrs of Dispatch |
Within 48 hrs of Dispatch |
3 - 5 Working Days |
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3 - 5 Working Days |
| Other Countries |
Please call. |
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* prices marked with an asterix can be shipped to that destination for that price, multiple items |
* If you have not received
your goods after this time, please contact our Customer Service
Dept.
Returns: Please choose from the links below
1. Items returned because they are damaged, defective or sent incorrectly
2. Items returned for cancellation or exchange
1. Items returned because they are damaged, defective or sent incorrectly
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs). We will also refund the cost of giftwrapping and other services provided to you in connection with your purchase, where applicable.
DirtBikeBitz.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
2. Items cancelled or returned
If you are not completely satisfied with your goods you may return them unused and in the original condition with tags attached within 14 days of invoice date. Please state if you require a refund or exchange. No refund will be given if after this 14 day period.
If refund requested, a 20% restocking charge is applicable, unless faulty or damaged goods. We regret we cannot refund postage costs unless item is faulty.
Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery.
For exchange of items, please note that an additional £4.99 will be required to cover postage costs for Mainland UK redeliveries, this will increase for deliveries outside of this area, although we can assure you that we only charge cost on redeliveries
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