Mountain Bike Bitz offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.

*We try our best to get all orders dispatched within 24 hours of receiving your order. You should normally allow 48 hours to receive your order, e.g. if your order is placed on a Monday it will go out on Tuesday for delivery Wednesday. During busy periods, e.g. November, December, you should allow 4 - 5 days to receive your order. However, if you live in the Borders or north of there, Parcelforce delivery periods are 2 days, even though they are sent on a 'next day' service, sorry.

We use Parcelforce for all items which are too large to post so, if you happen to be out at the time of the delivery a card will be left and you can collect the item from your local post office. Unfortunately it is not possible to advise on the actual time of delivery.

A signature is required for all orders sent via Parcelforce. Someone must be at your delivery address to sign for your parcel between 8am and 6pm.

FREE SHIPPING is available on ALL internet orders to the UK with a minimum order value of £5.00. We also offer free shipping with a minimum order value as detailed in the Shipping Table below.

FREE SHIPPING is NOT available on telephone orders under £50 and our standard rate of £3.99 or £6.99 is charged depending on the size of the items ordered

We have also reduced our shipping rates on larger items WORLDWIDE by up to 40%

To find out how much shipping will be, as a guide you can use the table below, but to accurately calculate the shipping you will be charged you need to add all the items you want to purchase to your shopping basket. On the page listing all the items you want to purchase (your shopping cart page) below the list of items you will see a shipping calculation table, you can use this to select your country and find out how much delivery will be. Don't forget that our prices are in GBP, so if you live outside the UK you can change your currency on the web site to your local currency

*** Brazil & Isreal - Due to the amount of items sent by post that have gone missing we only dispatch items via Courier so that there is online tracking available. Unfortunately due to this we are unable to offer free shipping to these destinations.

* If you have not received your goods after this time, please contact our Customer Service Dept.

*1 Prices quoted are to mainland destinations only. Delivery costs to the Azores, Balearic Islands & Madeira are £20 more than the rates quoted above. Delivery costs to Corsica are quoted separately. When placing your order to one of the previously listed destinations you must agree to pay the additional postage cost which will be taken on the same card used for your original order.

We have extended our normal 28 days return policy to make Christmas shopping easier for you. If you purchase any items between 1 November and 25 December you'll have until 14 January to return them to us. This will make buying Christmas presents and the exchange/refund procedure easier for you.

All items not received must be notified to us in writing within 14 days to enable us to make enquiries and register a claim with the carrier. Items reported after that time cannot be refunded.

Items damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.

1. Items returned because they are damaged, defective or sent incorrectly

2. Items returned for cancellation or exchange

3. Items returned from overseas

If you are returning an item because of an error on our part or because it is damaged or defective, we will (within reason) refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs up to £6.49).

For large / heavy helmets please contact us and we will arrange a collection.

MountainBikeBitz.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

If you are not completely satisfied with your goods you may return them unused and in the original condition with tags attached within 28 days of invoice date. Please state if you require a refund or exchange. No refund will be given if after this 28 day period.

### Please note that as Custom Graphics have been made specifically for you they cannot be returned for refund or exchange ###

### Please note that we cannot except returns on items purchased in the Discount Zone (Managers Specials) ###

Exchanges

Simply return items to the returns address below (which is also found in the top left hand corner of your invoice) include a copy of your invoice if possible otherwise, as a minimum, your name, address, order number and telephone number and add a small note saying what you want us to do.

Mountain Bike Bitz
4 Wheelers Yard
Colyton
Devon
EX24 6DT
United Kingdom

Items must be returned unused and in the original condition with packaging with tags still attached. Please do not remove any tags unless you intend to keep the items.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

Please note that an additional £3.99 for small items or £7.99 for larger items will be required to cover postage costs for Mainland UK redeliveries, this will increase for deliveries outside of this area, although we can assure you that we only charge cost on redeliveries

Items Returned Outside of the 28 Day Period: Items returned for exchange outside of this period will be subject to a restocking fee of 20%

Additional Monies & Refunds: Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission. If you wish to send a cheque then please note the following

Cheques: Unfortunately we no longer accept cheques. Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission.

Refunds

Items Returned Outside of the 28 Day Period: Will not be refunded

Items must be returned unused and in the original condition with packaging with tags.

If a full refund is requested and the item your are returning has been specially ordered for you, a 20% restocking charge may be applicable, unless faulty or damaged goods. We regret we cannot refund postage costs unless item is faulty.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (7 Day Cooling Off Period). This applies to all of our products except for the purchase of video or DVD products where the item has been unsealed.

If a full refund is requested and the item you are returning is outside of the 7 day cooling off period you will be refunded the value of the goods returned less the cost of shipping the item to you. Shipping costs are £3.99 for items sent by post and £7.99 for items sent by courier (UK only, other destinations vary). Even though we ship items over £50 free of charge these costs still apply if you return items for a refund outside of the 7 day cooling off period as these are the costs we have incurred in shipping your order to you.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

 

Goods returned from overseas must be marked clearly with "Returned Goods of UK origin" to allow UK Customs clearance. We will not accept any goods returned to us which have incurred Customs charges. Goods which have incurred charges will be refused.