General
• Where are you located?
• How does the price promise work?

Ordering
• How do I order?
• How do I find out what size fits me?
• Has my order been dispatched?
• How do I change quantities or cancel an item in my order?
• Where is my order?
• When should I expect my order to ship, and when will I receive it?
• How do I return/exchange an item to you? What is your policy?
• I made a return, how long until I will see the credit to my account?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is delivery?
• I forgot my password.
• How do I return my product?
• I received the wrong product.

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order be dispatched and what are my delivery charges?
• What is the return policy?
 
Pricing and Billing
• Do I have to pay VAT?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

How do I order?
Information on how to order can be found here.

How do I find out what size fits me?
We have a library of size charts for our products, the size charts can be found here .

Has my order been dispatched?
You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided us at the time you placed you order.

How do I change quantities or cancel an item in my order?
Please contact us to make any amendments to an order you have placed.

Where is my order?
Assuming that you order has left our warehouse and you received your e-mail confirmation of that, your order should be in route. You can check your estimated delivery time by checking the table on our delivery and returns page here.

When should I expect my order to ship, and when will I receive it?
Processing times vary based upon the product. If the item is in stock then it will normally be processed and dispatched on the first working day after you placed your order. If the item is not in stock then you will be advised of the estimated delivery period. You can check your estimated delivery time by checking the table on our delivery and returns page here.

How long until my backorder is dispatched?
It really depends on the item. To get an accurate ETA on your backordered item, you will need to contact our Customer Services department.

How do I create an account?
When ordering an item you will be taken to the create a profile page as part of the checkout process. If you wish to create a profile without making a purchase then you can do so by following this link.

How do I edit my account information?
To edit your profile information, log into your profile by following the ‘my profile’ link at the top of each page, one logged in you will be able to amend / update your details from the links provided.

How much is delivery?
Some items are free! If the item qualifies for free delivery then it is displayed in red next to the product image. Delivery costs depend on your location. A list of countries we ship to and delivery rates can be found here.

I forgot my password.
Don’t worry, you can request your password to be emailed to you by following the link at the bottom of the ‘my profile’ page here.

How do I return my product?
Details on returning a product can be found on our delivery and returns page here.

I received the wrong product.
Please contact us immediately to rectify.

How do I return/exchange an item to you? What is your policy?
Our return policy can be found here.

I made a return, how long until I will see the credit to my account?
Assuming your return has been received and processed, you will receive your credit within 30 days.

Do you ship to my country?
A full list of the countries we deliver to can be found in our delivery & returns page here.

What are my payment choices?
We can only accept payment by credit card, bank transfer, cheque or postal order. Goods paid for by cheque will not be dispatched until the cheque has cleared.

When will my order be dispatched and what are my delivery charges?
Processing times vary based upon the product. If the item is in stock then it will normally be processed and dispatched on the first working day after you placed your order. If the item is not in stock then you will be advised of the estimated delivery period. You can check your estimated delivery time by checking the table on our delivery and returns page here.

What is the return policy?
Our returns policy can be found on our delivery and returns page here.

Do I have to pay VAT?
We have to charge VAT to all sales made to EU countries, please contact us to discuss if you live outside of this area.

I have a question on my charges.
Please contact us using the details on our contact us page here.
 
I need a copy of my receipt/invoice.
You will be emailed a copy of your invoice when you place your order, if you require a further copy then please contact us using the details on our contact us page here.

When will my credit be received?
Assuming your return has been received and processed, you will receive your credit within 30 days.

When will my credit card be charged?
When making a purchase though the website you will be charged when you complete the transaction. If ordering over the phone your card will be charged prior to dispatching your order, if the item you order is not in stock and we have to get it in for you, you won’t be charged until we have the item to send out to you.

Where is MountainBikeBitz located?
MountainBikeBitz is located in Emsworth, UK. Full details can be found on our contact us page.

How does the price promise work?
The details on our price promise can be found here.

If you question is not listed then please contact us and we will be only too happy to help.